In an organization, communication flows in 5 main directions-
|Providing feedback on employees performance|
|Giving job instructions|
|Providing a complete understanding of the employees job as well as to communicate them how their job is related to other jobs in the organization.|
|Communicating the organizations mission and vision to the employees.|
|Highlighting the areas of attention.|
Organizational publications, circulars, letter to employees, group meetings etc are all examples of downward communication. In order to have effective and error-free downward communication, managers must:
The subordinates also use upward communication to tell how well they have understood the downward communication. It can also be used by the employees to share their views and ideas and to participate in the decision-making process.
Upward communication leads to a more committed and loyal workforce in an organization because the employees are given a chance to raise and speak dissatisfaction issues to the higher levels. The managers get to know about the employees feelings towards their jobs, peers, supervisor and organization in general. Managers can thus accordingly take actions for improving things.
Grievance Redressal System, Complaint and Suggestion Box, Job Satisfaction surveys etc all help in improving upward communication. Other examples of Upward Communication are -performance reports made by low level management for reviewing by higher level management, employee attitude surveys, letters from employees, employee-manager discussions etc.
|It is time saving.|
|It facilitates co-ordination of the task.|
|It facilitates co-operation among team members.|
|It provides emotional and social assistance to the organizational members.|
|It helps in solving various organizational problems.|
|It is a means of information sharing|
|It can also be used for resolving conflicts of a department with other department or conflicts within a department.|