Communication Flows in an Organization
In an organization, communication flows in 5 main directions- Downward Upward Lateral Diagonal External Downward Flow of Communication: Communication that flows from a higher level in an organization to a lower level is a downward communication. In other words, communication from superiors to subordinates in a chain of command is a downward communication. This communication…
Communication Barriers – Reasons for Communication Breakdown
Communication is a process beginning with a sender who encodes the message and passes it through some channel to the receiver who decodes the message. Communication is fruitful if and only if the messages sent by the sender is interpreted with same meaning by the receiver. If any kind of disturbance blocks any step of…
Components of Communication Process
Communication is a process of exchanging verbal and non verbal messages. It is a continuous process. Pre-requisite of communication is a message. This message must be conveyed through some medium to the recipient. It is essential that this message must be understood by the recipient in same terms as intended by the sender. He must…
Receivers are not just passive absorbers of messages; they receive the message and respond to them. This response of a receiver to sender’s message is called Feedback.
Sometimes a feedback could be a non-verbal smiles, sighs etc. Sometimes it is oral, as when you react to a colleague’s ideas with questions or comments. Feedback can also be written like - replying to an e-mail, etc.
Feedback is your audience’s response; it enables you to evaluate the effectiveness of your message. If your audience doesn’t understand what you mean, you can tell by the response and then refine the message accordingly.
Giving your audience a chance to provide feedback is crucial for maintaining an open communication climate. The manager must create an environment that encourages feedback. For example after explaining the job to the subordinated he/she must ask them whether they have understood it or not. The manager should ask questions like “Do you understand?”, “Do you have any doubts?” etc. At the same time he must allow his subordinated to express their views also.
Feedback is essential in communication so as to know whether the recipient has understood the message in the same terms as intended by the sender and whether he agrees to that message or not.
There are lot of ways in which company takes feedback from their employees, such as: Employee surveys, memos, emails, open-door policies, company news letter etc.
Employees are not always willing to provide feedback. The organization has to work a lot to get the accurate feedback. The managers encourage feedback by asking specific questions, allowing their employees to express general views, etc. The organization should be receptive to their employee’s feedback.
A manger should ensure that a feedback should:
Article Written by
Jyoti Budhraja is a multifaceted professional with 18+ years of experience, uniquely combining corporate expertise with holistic wellness practices. She is a Certified Master Level Tarot Reader, Health Tarot Reader, and Master Certified Numerologist, alongside her extensive background in HR consulting, training facilitation, life coaching, and career guidance. Her approach integrates structured corporate methodologies with personalized guidance, enabling individuals and organizations to achieve sustainable professional and personal growth.
Article Written by
Jyoti Budhraja is a multifaceted professional with 18+ years of experience, uniquely combining corporate expertise with holistic wellness practices. She is a Certified Master Level Tarot Reader, Health Tarot Reader, and Master Certified Numerologist, alongside her extensive background in HR consulting, training facilitation, life coaching, and career guidance. Her approach integrates structured corporate methodologies with personalized guidance, enabling individuals and organizations to achieve sustainable professional and personal growth.
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