Topic outline
Hotel Reception & Reservation Assistant Skills
What You Get ✔ View the Course Module(s) Online. ✔ Download Powerpoint Presentation for the Complete Course. ✔ Get Course Achievement Certificate. Course Modules
IntroductionLaunch presentation
How to Converse with Customers?Launch presentation
Rules of Email EtiquetteLaunch presentation
Rules of Grooming and Dress CodeLaunch presentation
Rules of Telephone EtiquetteLaunch presentation
Relationship with CustomersLaunch presentation
Building Rapport with CustomersLaunch presentation
Roles and ResponsibilitiesLaunch presentation
What is Up Selling?Launch presentation
What is Cross Selling?Launch presentation
Identify the Steps for SellingLaunch presentation
Factors Influencing Buying DecisionLaunch presentation
Customer Buying ObjectionsLaunch presentation
Assertive as Reception AssistantLaunch presentation
Handling Customers ComplaintsLaunch presentation
Tips for Success as a HR AssistantLaunch presentationCourse Discussion