Articles on Total Quality Management

Total Quality management (TQM) is a continuous effort by the management and the employees of an organization to ensure long term customer loyalty and customer satisfaction. Lets discuss the concept of TQM in detail.

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Quality is a very important parameter which differentiates an organization from its competitors. The article discusses about the need and importance of quality management for smooth functioning and growth of an organization.

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There are many models of Total Quality Management, like - Deming Application Prize Model, Malcolm Baldrige Criteria for Performance Excellence, European Foundation for Quality Management, etc.

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Quality Management tools helps organizations to collect and analyze data. The article looks at the various types of quality management tools in detail.

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Kaizen is a Japanese word which means - continuous improvement of processes of an organization through change. Lets understand important concepts and elements of Kaizen in detail.

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Customers play a important role in total quality management. Without customers a business cant even exist. Lets understand the need and importance of customers in Total Quality Management (TQM).

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Both Six Sigma and Total Quality Management (TQM) are quality management tools but there are certain differences between them. Lets discuss the differences between Six Sigma and TQM in detail.

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This article examines the similarities and differences in manufacturing and service industries with respect to the three theoretical frameworks being studied. One of the major differences that arises in implementation in the these sectors is that in manufacturing, the impact of defects in the products is lower than in the service sector where the impact of process defects is much more because of the inherent nature of the production processes and the transactional nature of the sector.

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This article explains what the PDSA or the Plan Do Study Act cycle means when organizations adopt this to enhance the quality of their products and services. The key themes in this article are that since the PDSA technique is an iterative and repeatable cycle, successive iterations can be carried out until the desired changes are implemented and the goals driving the quality improvement are met.

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