Control Based Processes
February 12, 2025
Globalization has not only expanded the product markets. It has also made organizations geographically more dispersed. Therefore, the way the business is done and decisions are made has also changed significantly. Collaborative decision-making has become more valuable than ever. This is why there is an increased emphasis on developing and implementing communications-driven group decision support […]
The 1970’s The story of China’s growth began in the 1970’s. Back then China was an extremely poor country with one of the lowest per capita income in the world. The population of the country was largely agrarian. The output of food grains was so small that starving to death was a possibility in China. […]
Call Handling Proper operation of a help desk is an essential component of proper servicing and resolution of problems. Service module of an ERP system assists organization to respond promptly both in respect of internal and external customers and gain valuable management data which helps in retaining customers as well as improve internal operation of […]
What is the First Mover Advantage? In business, as in life, being early and being first to launch products, enter markets and an agile and flexible approach to being there first matters. As the saying goes, The Early Bird Catches the Worm, the first mover advantage is indeed significant and matters to everyone, including businesses, […]
The trade war between China and America seems to be getting worse every day. When negotiations between Trump and Xi Jinping were happening, the entire world was waiting with bated breath. A stalemate seemed like the most likely outcome, and that seemed to be the best result that all the concerned parties could have hoped […]
When organizations were first formed they were largely people driven. Before we delve any further, it would be useful to first understand what being people driven really means. An organization basically required four types of inputs to function successfully viz -
A people driven organization is dependant on specific people for these inputs. For instance if only specific laborers have the skill to perform certain activities hat are required by a business, then those laborers are bound to team up and use the bargaining power to increase their wages.
An organization will be people dependant always i.e., it will need people to provide it with the inputs required. However, the idea is to create an organization that is not dependant on specific people. This means that if a laborer or a group of laborers decide to leave the organization, the organization should still be able to continue its normal operations without too much of a setback.
Also being people driven imposes certain limitations on the organizations which have been listed below:
For instance there are certain strategic decisions (activity) that can only been taken by the entrepreneur (specific individual), it limits the amount of decisions that can be made by the time that the entrepreneur has.
A process driven organization would try to map out the mental model of the entrepreneur and create a set of rules. Then other people and systems can be used to ensure adherence to these rules. This will enable the number of decisions to increase without the quality of decisions take the slightest hit. Only exceptions will reach the entrepreneur.
Over time, the process will be strong enough to ensure that there are no exceptions at all and that all decisions can be handled by the process itself.
A people driven organization will function on the basis of incomplete knowledge that the entrepreneur has. This is because the knowledge is nested in people who have limited ability to learn.
A process driven organization on the other hand will hire the best consultants in this regard, map their mental model and create an set of rules which regular employees can follow. This organization will use average employees as inputs to create above average results because of the process approach.
There is an underlying assumption that the company will be able to procure them within the allocated costs in the factor markets (labor markets). However, historically it has been shown that labor is mobile across industries. For example, the prospects of more wages in IT industry could mar the hiring plans of a manufacturing company because they just cannot hire more.
If the organization relies on the good faith of its employees to execute its operations, it is an inherently unstable structure. A few immoral employees acting in their interest rather than the organization’s interest could cause the company to collapse.
Your email address will not be published. Required fields are marked *