Control Based Processes
February 12, 2025
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A RACI matrix is a very important tool that can help in the implementation and correct functioning of a process.
The RACI matrix is mostly used to align the human elements in the process.
Usually there are many different people involved in any process and they have differing responsibilities.
When working in teams, ambiguity about roles and responsibilities can cause frustration, slow down projects, and lead to poor outcomes. That’s why it is so important to have a project management strategy that clearly defines roles and responsibilities for a project team.
The RACI Matrix is a project management tool that defines roles and responsibilities for every task involved in a project.
RACI stands for the four types of roles that a team member might be assigned:
They are the ‘doers’ of the task, responsible for completing it within the project’s timeline.
These are the people who will do the thinking and suggest any deviations from the Standard Operating Procedure (SOP).
This may be a manager trying to control the execution of the task at hand. Also this could be an input signal to the other process.
A RACI Matrix is set up as a grid with tasks listed on one side and team members listed on the other. Establishing this matrix, sharing it with the team, and referring back to it frequently is a great way to prevent overlap, confusion, and missed targets.
Here’s an example of what a RACI Matrix grid for a website design could look like:
Having more than one person responsible for the same task increases ambiguity and the chances of the work not being performed. It could also lead to duplication of work and wastage of efforts and costs.
Having more than one accountable person again leads to the same problem. However, having only one person accountable also leads to a problem. If the assigned person is incompetent, the whole process may go for a toss. It is for this reason that there is often a hierarchy of accountable people in place.
The important aspect is that the communication should be two-way. Hence one has to ensure that adequate follow-up is done and there is minimum time lag to complete the communication.
By establishing clear roles and responsibilities for every task of a project, teams can smoothly collaborate and meet customers’ expectations. The matrix helps teams operate more efficiently by avoiding overlap and confusion about task responsibilities.
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