What is Lobbying, How it Works, and What are its Advantages and Disadvantages?
February 12, 2025
Discipline and punctuality are two most essential traits required in a professional to be successful. Discipline ensures individuals behave in an acceptable way at the workplace and also adhere to the rules and regulations of the organization. Individuals who are disciplined are not only successful professionally but also in their personal lives. Disciplined employees are […]
According to Lockett (1992), performance management aims at developing individuals with the required commitment and competencies for working towards the shared meaningful objectives within an organizational framework. Performance management frameworks are designed with the objective of improving both individual and organizational performance by identifying performance requirements, providing regular feedback and assisting the employees in their […]
In recent years, the number of students with work experience has gone up in the business schools around the world. while the business schools in the US and Europe have always had work experience as a prerequisite for enrollment, Asian business schools have tended to take in more students fresh out of graduate courses. while […]
Healthy relationship among employees leads to a positive ambience at the workplace. You feel like going to work every day if you have friends in the office. A single brain sometimes cannot do wonders where as many brains put together can reach to innovative ideas and solutions which eventually benefit not only the organization but […]
American students have been burdened with student debt. Much has been read and written about the mountains of debt that American students face. These decisions are made by students, who are young adults and do not really have the financial knowledge required to make such an important decision. Several of these students ended up being […]
As they say “Customers are Gods”. For long term growth and success, one really needs to build a great rapport with customers and also maintain healthy relationship with them. You really do not have to try too hard to build and maintain healthy relationship with clients. It just happens.
Be honest with your clients. Never rely on false commitments or fake promises. If you are not sure of something, please say so. It is suicidal to lie to your clients.
Be transparent in your dealings. Keep your customers well informed. Communicate with them through mails, SMses or over the phone. Your client has all the rights to know even the minutest detail of a product. After all he /she is paying for the same. Do not hide anything from them. They would in any case come to know about it and it is always advisable if they come to know through you rather than from others.
Do not be after your client’s life to take quick decisions. Give them time and space. Too much of phone calls will definitely spoil your relationship with the other person. Moreover, if you are constantly bothering your client, in due course of time, he/she would stop attending your calls. Rather than calling up the other person every single day, a gentle reminder either through SMs or email can do the trick. After all, if someone is convinced about your product, he/she would invest in any case; no matter you call him/her once or twice.
Be polite in your conversations. Never use foul words in your speech. It is completely unethical and unprofessional. For maintaining a healthy relationship with your clients, you need to learn to keep a check on your words. Never be rude to your clients.
Be a patient listener. Listen to what your clients have to say, rather than imposing your own ideas on them. Do not go unprepared in any of your business meetings. Remember, your client can ask you anything. If you do not know something at that point of time, it is always better to check and get back to him/her later rather than lying. Try to resolve all your client’s queries.
Try to give a personal touch in all your business meetings. Help your clients in taking decisions. Give them the right suggestion.
Never speak ill about your competitors and their products. Such a behaviour is completely unethical. If your products are genuinely good and have an edge over competitors, your client would definitely invest in them. You do not have to be too pushy.
Never ignore your client’s calls. If you have missed any of their calls, make sure you call them later.
Do remember to take proper feedbacks. After sales service is one of the major factors which plays a crucial role in maintaining healthy and long term relationship with your clients. If your client is not satisfied with any of your products, replace the same immediately. Action needs to be taken at the earliest. Do not keep issues pending for long.
Always maintain a folder of personal information of your clients. Wish them on their birthdays, anniversaries or any other special occasion. It would further strengthen your bond with your client. Moreover, if you share a healthy relationship with your client; trust me they will always come back to you. In fact they would not even think of going to your competitors. Networking is the key to success in today’s business scenario. Contacts help in the long run. Always remember to take business cards of people you meet on a daily basis. Even if you are through with your deal ,make sure you are in constant touch with your client. Drop him at his office sometimes or call him to your office for a cup of coffee.
Your email address will not be published. Required fields are marked *