Disaster Recovery and Crisis Management
When we talk about Disaster Recovery and Business Continuity plan for any business or organization, we need to necessarily plan for Crisis management too. Though the objectives of all these plans might vary, they are all interlinked, interdependent and mutually inclusive. In large scale business organizations as well as high technology organizations with large operations, […]
Why Companies Engage in International Business
To Expand Sales The first and foremost reason is that western multinationals would like to expand their sales and acquire newer markets so that they can record impressive growth rates. Considering the fact that the developing countries are peopled with consumers who have aspirations to western lifestyles, it is, but natural that the western companies […]
Is the Internet the Great Leveler in Globalization?
Flat World? The famous cheerleader of globalization, Thomas Friedman, characterizes the global economy as a “flat world” where anyone can reap the benefits of the many opportunities that are provided by globalization because there are no “barriers” anymore with the advent of the internet. The basic premise is that anyone from anywhere can use the […]
Employee Relationship Management (ERM) through Information System
Introduction Employee relationship management is management of relationship between employees and employers. It is made up of initiatives which improve employee morale and loyalty towards the company. Employee relationship management approach looks to maintain effective relationship through three way approach of continuous communication, conflict resolution and employee development. Importance of Employee Relationship Management Employee is […]
Warranty Management – Meaning and its Components
Warranty Management had been traditionally viewed by companies as a cost of doing business. The costs of warranty management were found to be costing between 4 to 5 percent of the total sales revenue of the company per annum and were considered to be the cost of providing customer satisfaction and as an opportunity to […]
These are the top level processes that an organization is exposed to. These include tasks that need a high level of intellectual capability and will have wide spread effects in the structure and functioning of the organization. The nature of these processes can be compared to those that the human brain performs.
Here are some of the characteristic features of these processes and what makes them so challenging and interesting.
A strategic process is concerned with making decisions. Decisions are made only after data from various sources is received. This data is received from both within the organization as well as from the environment outside the organization. To add to this, it is the job of the management to ensure that the data is relevant and credible. Hence strategic processes face a data overload and also a possibility that the data may be incorrect. It is this decision making in the face of uncertainty that makes designing a strategic process challenging.
It is quite possible that an organization may have all the data related to the decision at hand, but it may not have the expertise to make sense of the data. For instance, in hindsight everyone sees the Sub-prime mortgage crisis as inevitable, but some of the brightest managers in the world could not see it coming despite the obvious signals in the data.
Strategic processes therefore must also ensure that the relevant skills are present in the system in the form of human or artificial intelligence that will help convert data into actionable information. A big leap forward in this regard is the idea of business intelligence systems.
Even when actionable information is available in front of the management in the form of alternatives, the payoffs are unknown and uncertain. This is what makes it difficult to create a science of decision making which is right now an art.
There are some who believe that strategic processes cannot be dehumanized. Although they are processes, they still are dependant on people and their intellectual capability. A standard operating procedure in this regard is only as possible as the standard operating procedure to attain greatness or nirvana!
Proponents of this theory believe that a skillful team is required at least at the top. This is justified as the reason behind outrageous executive compensations. However there are others in the field of artificial intelligence who are trying to find a mental model that can replicate the intelligence of these great business leaders and make it process oriented.
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Continuous Improvement and Business Process Re-Engineering
February 12, 2025
