Project Integration and Communication Management
Project integration management refers to the process of tying everything in place. Integration management deals with: Developing the Project Charter and Project Scope statement (Initiating Process Group), Develop Project Management Plan (Planning process group), Direct and Manage project execution (Executing Process group). Hence this is process that integrates all the disparate processes and provides a […]
Understanding the Confidence Interval
The confidence interval is a central concept of hypothesis testing. Although understanding its mathematical and statistical meaning is beyond the scope of this module, one needs to have a fair idea of the concept. Hence, a brief introduction of the confidence interval that is essential for the Six Sigma project team to understand is as […]
Why India Inc. Must Prepare for a Perfect Storm of Converging Crises
The Perfect Storm of Converging Crises: Covid 19, Depressed Economy, and Social Unrest India is staring at a Perfect Storm of converging crises including a depressed economy that is further hit by the Coronavirus Shock, the Pandemic itself that needs management and handling, and social unrest stemming from ham handed handling of the pandemic as […]
What is a Process?
If you speak to a small business owner about their capability to manage a grocery store, you will constantly find that they feel that they have a shortage of time. It is not uncommon for them to erroneously omit certain activities. This negligence in turn causes bad customer service or increased costs to customers. On […]
Facility Layout – Objectives, Design and Factors Affecting the Layout
Introduction For an organization to have an effective and efficient manufacturing unit, it is important that special attention is given to facility layout. Facility layout is an arrangement of different aspects of manufacturing in an appropriate manner as to achieve desired production results. Facility layout considers available space, final product, safety of users and facility […]
Although the Six Sigma process has tried to make the process of developing problem and goal statements into a science, however in reality it still remains an art. This combined with the fact that goal and problem statements go a long way into the execution of the project make it important to understand what are the components that make some statements better than the other. Here are a few tips in this regard:
Problem and goal statements that are effective are written from the customers point of view. It is important to understand that the customer here is not the customer like marketing would refer to. There are internal customers within the organization. Anyone who receives the output of the process is a customer. Project Champions that spend time in understanding the customers real needs and planning goal and problem statements accordingly do better than others.
The Customers point of view is important. However it is also important to understand that the customer assigns varying degree of priorities to the various needs. Hence the needs need to be prioritised and segregated. The needs that are critical to quality (CTQ) must be paid more attention to while preparing the problem and goal statements.
Numbers tell you a story. This statement is true when it comes to six sigma. Words can be subjective. Using numbers to express the problem ensures that everyone has a similar understanding of the problem and it is not prone to numerous interpretations. Also numbers hold the key link of transitioning from the problem to the goal. The Problem is a level of the number, when it reaches another desired level it becomes a goal.
Problem and goal statements must be written in as few words as possible. It is common practise to write long statements full of business jargons. However, the Project champion must ensure that both these statements have the least possible jargons and are written in the fewest number of words possible.
A good problem statement does not imply causes, does not point fingers and does not suggest solutions. It is a problem statement, its job is to define a problem as accurately as possible. Similar is the case with goal statements. Goal statements are not meant to suggest solutions or causes. They must suggest what the state of affairs would be in ideal conditions.
Inculcating these measures will make both your problem as well as your goal statement robust and help you effectively define the purpose of your project.
Your email address will not be published. Required fields are marked *
