Curious Observation – First Step in Decision Making Process
February 12, 2025
Communication is a process of exchanging verbal and non verbal messages. It is a continuous process. Pre-requisite of communication is a message. This message must be conveyed through some medium to the recipient. It is essential that this message must be understood by the recipient in same terms as intended by the sender. He must […]
Credit default swap is the most commonly known derivative which is based on swaps. However, it is not the only one. There are many types of swaps that are used for managing credit risk. In this article, we will have a look at the total returns swap which is commonly used in credit risk management. […]
Virtual team is the new reality of 21st century workplace. Large number of HR practitioners as well as organizational leaders has come to acknowledge it as different from traditional teams. They have now shifted their attention towards devising and utilizing new tools and techniques to manage the unique challenges posed by virtual teams. Jessica Lipnack […]
“Wow Factor” is about achieving harmony or a balance between the distinguishable qualities, your new passions, and strengths. The wow factor is the USP that distinguishes you from others and attracts attention. A lot of us hardly bother to analyze what their wow factor could be, but the fact is that all of us possess […]
Time management refers to the judicious use of time for achieving success in life. Time Management helps an individual to make the best possible use of time. It is essential for individuals to value time and allocate the right time to the right activity. Let us go through some Time Management Techniques: Set your Priorities. […]
The previous articles touched upon the role of hierarchy in decision making. In this article, we consider whether top down decision or bottom up decision making is effective.
To consider this comparison it would be useful to think of top down decision making as being akin to someone sitting on top of a tree telling those at the bottom about how best to take care of the garden on the ground. On the other hand, bottom up decision making is akin to those at the bottom deciding on how best to tend the garden and ensuring that the other trees grow to the same height as well.
It does not take a genius to figure out that those at the bottom have a better understanding of the ground realities than those at the top.
The point here is that top down decision making is becoming redundant in these days when autonomy and decentralization are the norm.
Having said that, it is important to realize that not all decisions can be made by those at the middle or lower levels of the corporate hierarchy; Indeed, it is the case that most decision making pertaining to organizational policies, firm wise strategy and customer acquisition and customer relationship management has to be done from the top since the view from the top is unhindered as well as the top management having the experience and the foresight to take such decisions.
The point that needs to be noted is that bottom up decision making works well when the day to day running of the teams and divisions are concerned. It does not work well in cases of strategic acquisitions and firm wide policy making that is best left to the top management.
Of course, which is better also depends on the type of organization since those in the services sector operate in more democratic ways as compared to the firms in the manufacturing sector. This is because of the very nature of the work which is different in these two cases.
Since manufacturing is all about set routines and machines, the instructions have to be sent from the top since the decision making as well as the implementation operates in linear ways.
However, the services sector is driven by complexity and non-linearity and hence, decision making has to be done according to the needs of the situation and the players involved in the decision making process have to act in ways that maximize their benefits from the decision.
Finally, this is the bottom line requirement for any decision making process i.e. how much benefit that the decision brings to the firm as opposed to the costs incurred in such decision making. If the benefits far outweigh the costs, then decisions can be done in top down or bottom up manner with outcomes that are favourable to the whole organization.
There are many instances of decisions taken at the top that were not actualized and implemented properly because of incoherent communication and inconsistent transmission. On the other hand, there are many decisions that have been taken by the middle and lower levels that lack the experience and foresight not to mention the strategic depth which have resulted in short term thinking.
In conclusion, top down or bottom up decision making is effective according to the needs of the situation and is determined by several factors which we would examine one by one in the succeeding articles.
Your email address will not be published. Required fields are marked *