Organizations and Relationship Marketing
Traditionally with Organizations the customers belonged to and were the responsibility of the Marketing Department alone. Organizations probably had too many constraints on meeting the demands and were saddled with limited product range that did not require them to look out and reach out to the Customer. However with evolution of technology, mass production processes […]
Quality of Relationship with Customers
Satisfying customer needs ensures the business survival for an organization. A periodical check is required to enhance the quality of services and product to build a quality relationship with customers. For fulfilling this goal organizations must have a set of rules to measure and improve this quality. Delivering best quality services to customers is considered […]
Need for a Uniform International Corporate Governance Code
With the globalization of the world economy starting in the 1970s, continuing through the 1980s and accelerating since the 1990s reaching its zenith in the first decade of the new millennium, there has been a concomitant trend of global corporations expanding their international footprint and operating in multiple countries around the world. This meant that […]
Operational CRM
Operational CRM is mainly focused on automation, improvement and enhancement of business processes which are based on customer-facing or customer supporting. The main importance of a CRM system lies on how the selling, marketing and service oriented processes are automated, and for which operational CRM systems are embedded with following major automation applications: Marketing automation- […]
Time Management and Planning in Sales Management
Sales management helps in the achievement of sales targets within defined deadlines through effective planning and budgeting. Through effective sales management, individuals generate revenues and earn profits for the organization. It is essential for the sales professionals to understand the value of time. One must fulfill commitments and there should be no turn backs in […]
These days, marketers everywhere face significant challenges in terms of reaching out to customers across multiple channels, being alert and agile to newer trends in a media driven 24/7 world where Twitter has more power than any other marketing approach.
Thus, it is very important for businesses on knowing how to build marketing team for success in the marketplace.
More so, for small businesses which sometimes get drowned in the barrage marketing of bigger businesses and inadequate response due to lesser financial muscle and fewer resources.
So, read on if you are a small business owner looking for information on how to build marketing team for your venture.
The first point to note when you are preparing on how to build marketing team is to understand where you stand presently, your ideal and realistic outcomes from the marketing team, and a clear roadmap on how to get there.
Indeed, as the old Chinese saying goes, “If you don’t know where you are going, you would end up in the same place where you started”.
Hence, perform a SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis of your current capabilities and identify weaknesses, recognize threats, and be alert to opportunities.
Next, once you have done the skills and capabilities matrix of your team, identify the gaps that arise from such an analysis and take steps to address those gaps.
For instance, your current marketing strategies might be eminently suited for physical world marketing, but, might be woefully short for virtual world marketing such as online, mobile, and social media.
In addition, your marketing team might be made up of prima donnas who cannot collaborate with others. Therefore, identify the blockers within your marketing team and read the riot act to them to shape up or ship out.
Remember that small businesses need cohesive marketing teams that are on the same page with each other and with you, as the owner.
After the gap analysis, it is time for you to articulate the goals for the marketing team. A SMART Framework (Specific, Measurable, Achievable, Realistic, and Time bound) set of criterion would do the trick as you begin to define a roadmap on how to build marketing team for your small business.
Include specific KPIs or Key Performance Indicators for your team by listing the measurable outcomes such as eyeball counts, page views, click on data, and conversion data as the benchmarks for your marketing team.
A key constraint that small business owners face in how to build marketing team for their venture is the lack of resources in so far as hiring talent and staffing the team are concerned.
So, prepare a budget based on your capabilities and deploy the same to recruit marketing personnel with a clear vision of what you want from them. This should be consonant with your goals and address the gaps as well.
After hiring comes training and deployment and this is where, you as a small business owner have to be clear yourself to articulate a vision and set forth a mission for your marketing team.
You can dangle carrots such as performance linked pay and bonuses with additional benefits such as perks for the top performers.
On the other hand, you need to be careful when you raise the prospect of the sticks that you can wield if they do not perform according to expectations.
It is good idea when you start your endeavor on how to build marketing team to set expectations early on and to lay down the penalties for noncompliance.
While Rome wasn’t Built in a Day, One Cannot Wait Forever as WellAs your journey towards marketing excellence continues, be mindful that you need time bound results without pushing your marketing team towards unrealistic outcomes. Having said that, you need to remember that Rome was not built in a day, and hence, you must achieve the fine balance between ambition and capabilities.
The SWOT and the SMART models mentioned earlier can come in handy when you sit down with your marketing team for goal setting and performance evaluation.
More importantly, keep obtaining feedback from as many sources as possible as far as the performance of your marketing team is concerned and list down the areas for improvement and areas where you are doing well.
Indeed, you must be generous with rewards when your marketing team is doing well and parsimonious when they underperform. Close the loop by conveying the feedback to your marketing team and announce the goals for the next iteration that can be repeated with the same steps or with modifications depending on the specific situation.
As a small business owner who is interested in how to build marketing team, the buck stops with you in the same manner in which the bucks stop with you as well. So, be prepared to take responsibility for the outcomes in an honest and transparent manner without getting into personality clashes or ego fights.
Lastly, it does not matter how great you think your marketing team is without results to show.
In other words, performance is all that matters in the cutthroat world of marketing and hence, it is better to review performance every quarter or a time period that you think would suit your business. To conclude, with the ever changing world of marketing, building a great marketing team is the first step towards making your dreams about the small business come true.
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