Customer Expectation as Key Driver to Online Marketing Business
February 12, 2025
What is an organization without its employees? Nothing. Employees are said to be the true assets of an organization. Even the best of technology or best of infrastructure would not be of much use if employees do not perform up to the mark and are not satisfied with their current profiles. As they say, “charity […]
After emphasizing on customer response and its advantages it is also important to know how to measure these responses and what can be achieved after accurate measurement. For this it is necessary for an organization to incorporate following performance indicators: Productive Performance Indicator- The productive performance indicator determines the number of customer orders processed per […]
Introduction Porter’s Five Forces methodology is used in this article to analyze the business strategies of white goods makers like Samsung. This tool is a handy method to assess how each of the market drivers impact the companies like Samsung and then based on the analysis, suitable business strategies can be devised. Further, companies like […]
Brand Identity Brand Image 1 Brand identity develops from the source or the company. Brand image is perceived by the receiver or the consumer. 2 Brand message is tied together in terms of brand identity. Brand message is untied by the consumer in the form of brand image. 3 The general meaning of brand […]
Business and market realities of present times are forcing Organizations to re-think of their strategies as well as of their way of functioning. Every function from internal operating process, business model to product design, logistics as well as marketing and advertising is undergoing change to keep pace with the times. Managements are adapting to the […]
Business Managers now a days are going back to the business schools to un-learn some of the lessons they had learnt during their class time days and build their ability to make paradigm shift in thinking. In today’s environment where technology and global business scenarios are changing, business rules are being re written. There is no business that has not been affected due to technology.
We are slowly beginning to see a change and transition from production and product oriented businesses to high-tech, information and service oriented Business Organisations. The expectations of the Organisations from its Managers and Management are changing, keeping in line with the need to adapt to the external environment.
Organisations have got to build the capability to assimilate the new trends, adapt itself, its products and business to be able to survive the new wave. This is creating new demands on the managers wherein they need to bring different skill sets, thought process and leadership in steering the Organisation through the changes and achieve a safe launch.
In the future times, change is going to be constant. The speed of adaptation and change will determine the success of Organisations. The managers have got to be futuristic and be able to understand the technology trends and come up with new E business Modules and Organisations.
Continual investment into E technology, focus on providing new service deliveries to the Customers in the face of competition and leveraging technology to stand apart from the crowd is going to be the expectation from the Business Managers.
Doing business on E platform provides a different dimension to the business. The Managers hereto could have participated in planning strategies and not driving the implementation which could be left to the middle management and outsourced partners. The time taken to implement, obtain results and analyze the results have been quite long. But the scenario in E Trade being different, the results and response on the internet is immediate and instantaneous.
Managers have got to focus not only on creating the E Marketing strategy but in implementing it effectively and building the right E Business model to support the E trade initiative. When the business survival today depends upon increasing market share, bringing down the costs, building relationship with customers to enhance service value and build loyalty, the only way that these can be realised is by adapting E Business Design.
Building an effective business model calls for integration of technologies, continual up gradation and committed investments in IT architecture.
The new E Business designs call for change in the Management’s perspectives towards it entire business. Managements have begun to realise the need to invest into IT infrastructure and move away from investing into manufacturing and production capacities. They have also begun to realise the need to be closer to the customer, understand the changing consumer trends and use this understanding to plan product and service deliveries.
Further, the planning horizon is becoming shorter as the need to keep changing the benchmarks, changing the investment priorities and the need to charter the ship through new waters is the call of the day.
Understanding E Technology, its capabilities, its future trends has become the urgent need of all those sitting in the Board rooms. It is not about money any more but it is all about E Technology.
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