What is Aggregate Planning? – Importance and its Strategies
Introduction An organization can finalize its business plans on the recommendation of demand forecast. Once business plans are ready, an organization can do backward working from the final sales unit to raw materials required. Thus annual and quarterly plans are broken down into labor, raw material, working capital, etc. requirements over a medium-range period (6 […]
Backdrop to International Trade
Any student or professional wanting to understand more about Imports and Exports would have to understand the history and economic principles that have chartered the course of international trade to its current regime. In the backdrop of the countries economic policies and financial conditions such as its balance of payments situation, the governments formulate rules […]
Should Infrastructure Spending Be Centralized?
Donald Trump has raised the issue of America’s crumbling infrastructure during his election campaign. He has periodically mentioned that American economy needs a bout of infrastructure spending. Estimates state that the infrastructure overhaul will cost the Trump government more than $1 trillion. However, the United States is already deeply in debt. Even though they have […]
The Opportunities and Challenges of Project Management in Virtual Workplaces
Why Project Managers Might Find Managing Remote Teams Challenging As workplaces became virtual and employees started working from home due to the Covid 19 Pandemic, organizations found that there are many challenges in managing such virtual workforces. For instance, Project Management is challenging when managers cannot meet employees face to face and instead, have to […]
Is the Indian Economy About to Return to the Decades of the Hindu Rate of Growth?
What is the Hindu Rate of Growth and is the Indian Economy returning to it? For a long time from Independence to the mid 1980s, the Indian Economy used to grow at 3-4% or at the most, 5% a year. Indeed, in the decades following Independence, economists were fond of saying that India is not […]
Business Process Improvement provides an excellent opportunity for Organizations to overhaul their existing operations, to increase efficiencies, eliminate wastage as well as to implement new and improved methods of working. The ground for BPI projects is not only with Organizations who aim to move from a people dependent operation to Process driven Organization but also those Organizations who are already dependent on Processes but are looking to refine their current processes in line with the Customer Expectations, adapt and implement new technology and elevate their internal standards and operating efficiencies.
The BPI project in the first stage involves selection and formation of EIT team which constitutes the Management especially the Business Managers and the Senior Managers who would act as the Sponsors and own the project from a management perspective. It is the EIT team that chooses or identifies the area and process that would be taken up under the BPI project. The EIT team also plays an important role by drawing up and sanctioning the budget and resources for the project.
In the next stage we come to the selection of PIT Leader, PIT Team and the sub task team selected from the chosen process or department. At each level of selection of teams, appropriate training in the BPI methodology, concept and technique would have to be provided to the team.
The actual planning and organizing for BPI project will begin with mapping the selected process in detail, drawing up the block diagram, identification of the boundaries and freezing the scope of the project in the said process followed by drawing up a detailed Process over View.
Drawing up the detailed Process Overview entails identifying and examining inputs, the source of inputs, the output, the customers that the process is designed to serve at various stages and the sub processes that it interacts with.
Identification of output, capturing the details of the output required in terms of the exact information or data, the format, the frequency and the mode of output data to be given needs to be examined and documented. For the purpose of identification, it helps to identify the various categories of customers both internal as well as external and other categories of customers that the process serves.
The chosen process would have several categories of customers that it serves at different times. Categorization of customers can be as follows:
In all of the above cases, it is important that the PIT asks questions on who uses the output, how the customer uses the output received and the effect of the quality and correctness of the output on the customer’s process. It helps to understand the current status in terms of quality of output, the errors, the feedback and correction process that is currently operative.
Covering the process in detail, noting down and identifying the inputs, the outputs as well as the customers that the process serves helps to establish the As Is situation which will form the basis for process improvement.
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