Change Management and Organizations
April 3, 2025
Every Christmas, Apple plays to the gallery where all Americans and the rest of the Apple fans across the world wait eagerly for the new promised product of the future and expectantly Apple has unveiled the new, slimmer and improved I Phone 5G. It is no secret that Apple is a cult world over. With…
Business Process Improvement project happen to be the most effective tool to bring in effective process and operating efficiencies in any field of business operations. Organizations use BPI programs to overhaul the existing processes, remove redundancies and to adapt to the changing demands and conditions of the Customers. As the business environment keeps changing and…
Business Process Improvement has gained ground in all sectors of business as an on-going program that is implemented from time to time. Periodically business organizations embrace this program to reduce the barriers that create obstacles to the work flow as well as to remove redundant processes that are outdated and do not add value to…
Business Process Improvement programs are the favorites with most corporate Organizations which use it as a tool to help change the business operations and processes with a view to bring about improved efficiencies and effectives combined with a proven business impact and enable the Organization to rise to a higher bench mark and gain that competitive edge too.
BPI as an Organization initiative has got to be sponsored and owned by the senior management comprising of Business Unit heads and other management leaders. The Executive Implementation Team will consist of this senior leadership who will choose the critical processes that need improvement and set the expectations in terms of objectives, goals and timelines to be achieved through the BPI implementation program.
Setting the stage for BPI rollout involves not only setting the objectives and other parameters for the project with clear cut expectations, it also involves communicating the BPI roll out to the entire Organization throughout and ensuring that the employees align themselves with the program and are aware of the expectations too. Such communication and endorsement helps remove obstacles and roadblocks during implementation.
Once the initial kick off has been completed, we come to the next phase of Preparing Ground for Process Improvement. The entire exercise of Business Process Improvement calls for a structured approach to the improvement activities, with an aim to minimizing the time lines as well as minimizing the disruption to the existing and ongoing operations too.
The candidate identified as the Process Owner holds the responsibility to form the Process improvement team, coach them regarding BPI and also prepare a detailed implementation plan. The main components of the implementation plan include:
Most of the business operations consist of network of multiple processes which are inter connected or sequential or overlapping and interactive too. Such processes involve more than one function and multiple departments as well. Therefore there exists a need to elaborate on the particular process that has been chosen for improvement and to define the ownership at each stage and identify the boundaries clearly. In some cases the processes may need to be redrawn with more clarity on the various links and ownerships too.
Take the case of Invoicing and Dispatch Process. In most of the Organizations, the Sales Order Team would be sitting in sales office and taking care of order booking and allocations. The process then continues with the dispatch team which processes the allocated orders, obtain finance clearance, pick from inventory, consolidate orders, raise invoice, arrange for packing and effect the dispatch.
The process further goes to the logistics department which follows up for delivery and uploads the proof of delivery into the system. In this process we have the sales order management, the inventory controllers, the finance as well as billing and logistics team involved in the entire process.
In many cases the inventory and billing may be handled by a third party service provider and from a third party location. In such cases, the process would need to be elaborated clearly showing the ownership of each and every process step as well as sub processes and fixing the boundaries before attempting to introduce any process improvement.
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