Behavioural Models for Project Managers
There are several models of behaviour that the project manager can draw upon in his or her work. These include Maslow’s need hierarchy theory, Herzberg’s Hygiene theory and McGregor’s theory X and theory Y as applied to project management. All these behavioural models point to the ability of the project manager to motivate the people […]
Business Process Improvement Plan – Making a Beginning with BPI
Business Process Improvement has gained ground in all sectors of business as an on-going program that is implemented from time to time. Periodically business organizations embrace this program to reduce the barriers that create obstacles to the work flow as well as to remove redundant processes that are outdated and do not add value to […]
Gaining Competitive Advantage with Decision Support Systems
Over the last five decades, Decision Support Systems (DSS) have come a long way. They have transformed from automated systems for simplifying calculations into highly sophisticated arrangements combining hardware, software and human intelligence for handling large volumes of data, studying different outcomes, indentifying new opportunities and implementing strategies effectively. In fact, decision support systems seem […]
China’s Crackdown on the Gaming Industry
China has surprised the global gaming community by starting a full-fledged crackdown on the gaming industry. The Chinese government has not been the first one to try and restrict online gaming. For instance, in 2011, the government of Korea created a regulation which prohibited minors under the age of 16 from playing online games between […]
Canada’s Protectionist Economic Policies
Canadian Prime Minister Justin Trudeau is often seen criticizing American President Donald Trump for his protectionist trade policies. Trudeau has openly criticized the Americans and Trump in particular for breaking up the NAFTA and for pulling out of the Paris Accord. Trudeau also wants to project Canada’s image as a country wherein immigrants are welcome. […]
Business Process Improvement project happen to be the most effective tool to bring in effective process and operating efficiencies in any field of business operations. Organizations use BPI programs to overhaul the existing processes, remove redundancies and to adapt to the changing demands and conditions of the Customers.
As the business environment keeps changing and evolving, the Customer expectations as well as the operating conditions of the business keeps changing as well.
There exists a need for all business organizations to keep working to improving their internal processes to keep up with the changing environment and thereby maintain the efficiencies required to meet with customer expectations as well as operations optimization.
The starting point of the BPI exercise happens to be the formation of Executive Implementation Team that comprises of the Senior Management and the Business Unit Heads who hold the responsibility of being the sponsors of the program and provide the necessary resources and budgetary sanctions. The second main responsibility that the team holds is to choose the process that is to be addressed and revamped through the BPI program.
Under the EIT team come the PIT Leader and the PIT Team that will take on the executive responsibility of the project. The PIT leader then starts with working on the process that has been chosen.
Preparing for BPI exercise involves detailed process mapping and creating the block diagram for the said process after discussing in detail with the operations teams and floor walk through. The block diagram is then fine tuned to mark the boundaries thus freezing the beginning point and the ending point of the chosen process.
Further planning involves marking the source of inputs that go into the said process, identifying the input source as well as the output customers at intermediate and final stages of the process.
Detailed examination of the data that is received as input, the data or deliverable that is required to be sent as output from the process would have to be done to ensure every possible detail is captured.
At this point it becomes necessary to examine the input and output data accuracy, errors, frequency and standardization of the data as well as to record the customer expectations from the process.
Once entire process mapping and overview has been completed and defined, the next logical step would be to tabulate the measurements and targets for the overall process. This measurement would then help the project team to focus on improvement of the process. Though the criteria for measurement could be several and exhaustive, it would be advisable to limit the criteria to few basic process measurements namely effectiveness, efficiency and adaptability.
At this point it is important to understand and appreciate the need for process measurement.
Measurement of the process As It Is becomes the starting point to work out the process improvement and goals.
Mapping existing level of the process gives us the reference point or the base to work towards further improvement.
Once the current processes performance has been ascertained and mapped, the process can then be managed, controlled and improved using the BPI techniques.
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