Conducting the Knowledge Transfer
February 12, 2025
In any project involving outsourcing of warehousing operations, setting up a Distribution Center or Managing Plant logistics, if the project involves setting up a dedicated facility for the customer and the size of the project is huge; such project requires detailed attention and work from both parties. The buyer would have to detail the requirements […]
Supply chain efficiencies depend upon the efficiency of logistics including transportation and warehousing operations. Warehouse efficiencies depend upon a combination of warehouse design, layout, infrastructure, systems, process and people. In cases where one can design a warehouse and implement the complete project from ground zero, gives the SCM Project Manager a good scope to create […]
Like other sectors in the corporate world, the BPO sector has been affected by the ongoing global economic crisis. For instance, there has been a twin movement that has manifested itself in the way the BPO sector has been impacted. On one hand, many companies in the West (US and Europe) have trimmed their budgets […]
How the Growth at all Costs Mantra is Harming Us Ever since the time of the Enlightenment in the Nineteenth Century, the world has been chasing growth and more growth in all aspects of economic and social as well as political spheres. While it is natural for nations and firms following the capitalist model of […]
Countries all over the world try to promote exports. Almost every country offers financial incentives to exporters. Countries like China have Special Economic Zones wherein exporters are not charged any tax. Similarly, other countries have special banks and insurance agencies promoted by the government to facilitate export growth. This brings us to the importance of […]
As we have seen, Six Sigma is an elaborate methodology. It requires time to learn and even more time to successfully implement. However, as we have also seen that there is a golden pot at the end of the rainbow. Countless organizations have transformed their operations based on their Six Sigma capabilities. Nowadays, having processes that are Six Sigma efficient are a pre-requisite to survive the competition.
However, many feel that the formalities involved in closing a Six Sigma project are numerous and worthless. If you have a narrow horizon than this opinion may be correct. If you just consider one project at a time then the efforts may seem unnecessary and a waste of resources. However, in most organizations Six Sigma is a philosophy and a way of life and hence as we shall see the closing formalities do add value to the subsequent projects.
Here are a few good reasons why one should spend time on writing detailed documentation about the project:
Positive Lessons: Each project brings along with itself some new lessons. There are many positive lessons like the application of newer technology, discovering the drivers of a certain kind of process and so on. Documenting these positive lessons and preserving them in the knowledge library of the organization helps leverage them at a later date.
Negative Lessons: There are many issues and challenges faced during the project as well. Countless times projects get delayed because of unexpected hurdles. Over the period of time, by trial and error project teams realise that some things work and others don’t in certain situations. Such knowledge is experience based and cannot be found in text books or any other literature.
Six Sigma projects have multiple stakeholders. At the end of the project, it is essential that everyone feels that their needs have been successfully met by the project team. There should never be a scenario wherein one group feels that they have got the raw end of the deal. This is the reason closing Six Sigma projects requires discussions with a wide variety of stakeholders and ultimately a large number of signoffs are required.
Documenting both positive and negative lessons makes things a lot easier for the forthcoming generations of project teams. They do not have to reinvent the wheel. Rather when they face a similar problem, they can just look up the solution that your team may have spent time in discovering and start working from there.
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