Crisis Communication – Meaning, Need and its Process
February 12, 2025
Let us now go through the various types of communication: Verbal communication Verbal communication is a type of communication where the information flows through verbal medium like words, speeches, presentations etc. In verbal communication the sender shares his/her thoughts in the form of words. In organizations, individuals communicate verbally among each other in the form […]
There is an old saying in management that “whatever gets measured gets managed”. This is truer in the case of risk management. Important data pertaining to risk is often scattered at different places within the organization. This is the reason that there is always a need for an information system that can serve as an […]
What is Strategic Change? In response to the fast changing and fluid marketplace and industry landscapes, many management thinkers came with theories of strategic change. The first among them was the legendary Peter Drucker who coined the term Age of Discontinuity to describe the way in which disruptive change affects us. In Drucker’s model, the […]
The structural functional approach to public administration is a term adapted from sociology and anthropology which interprets society as a structure with interrelated parts. This approach was developed by the celebrated anthropologist Malinowski and Radcliff Brown. So, according to them, a society has a structure and functions. These functions are norms, customs, traditions and institutions […]
Etiquette refers to good manners required by an individual to find a place in the society and gain respect and appreciation from others. Individuals working in organizations to earn a living for themselves are called employees. It pays to be a little mature and sensible at the workplace. Avoid being too casual. Employee Etiquette Employee […]
Crisis refers to a sequence of unwanted events leading to major disturbances and uncertainty at the workplace.
Crisis is an unexpected event which not only causes harm to the organization but also triggers a feeling of fear and insecurity amongst the individuals.
Organizations must be prepared well to face inevitable threats and come out of tough times without much difficulty. Individuals must immediately jump into action; the moment crisis is being detected at the workplace.
Individuals need to adopt a step by step approach during critical situations. Planning is essential. Getting hyper does not solve any problem, instead makes the situation worse. It is a crime to take impulsive and hasty decisions during crisis. It is essential to think rationally and devise strategies which would work best during emergency situations. Complaining and cribbing lead you nowhere.
Crisis Management Plan refers to a detailed plan which describes the various actions which need to be taken during critical situations or crisis.
Any plan prepared by superiors, members of crisis management team and related employees to help organization overcome crisis in the best possible way is called crisis management plan.
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