Emotional Competence Framework and Change Management
The term Emotional Competence is treated as a buzzword in the present scenario and several studies, as well as investigations, have been undertaken to explain the relevance of Emotional Competence in determining both individual employee and organizational success. Emotional Competence plays a crucial role in improving the quality of our life and individuals with high emotional competence enhance their personal, professional as well as relational performances.
As per Daniel Goleman, an Academic Psychologist in his book Working with Emotional Intelligence, Emotional Competence influences the performance of employees at work which is largely a learned ability which is based on the emotional intelligence.
Emotionally intelligent individuals have a greater potential for learning and demonstrating the practical aspects of emotional competencies for enhancing their quality of life, overall satisfaction, and happiness. In the present scenario, job success largely depends on the emotional competence of employees than on technical competencies and IQ.
Emotional Competence is twice as important as is IQ and technical competencies combined. Emotional Competence can further be subdivided into Personal and Social Competence.
Personal Competencies are those which determine how effectively we manage ourselves. On the other hand, Social Competencies focus more on how effectively we can manage relationships.
Self-Awareness: Understanding of ones own internal strengths, intuition, preferences, and limitations as well through self-assessment and analysis. This can take three forms:
Emotional Awareness: Understanding ones own emotions and also its effects. Individuals having this competence are good at:
Accurate Self-Assessment: Having an accurate assessment of ones own strengths as well as weaknesses. People having this competence have the following competencies:
Self Confidence: This implies being sure about ones own self-worth as well as capabilities. People who have this competence are capable of:
Self Control: People with a good sense of self-control are capable of managing impulsive feelings or disturbed emotions. People having this competence can effectively:
Trustworthiness: This is about maintaining high standards of integrity and honesty. Individuals with this competency can:
Conscientiousness: Individuals with this kind of competence:
Adaptability: Individuals with this kind of competence are much flexible towards dealing with the change:
Innovativeness: Individuals having this kind of competence are quite creative, can think outside the box and are open to new ideas.
Achievement Drive: Individuals with this competency are driven for achieving superior benchmarks at work and achieving excellence. Such individuals are:
Commitment: Individuals having this competence are:
Initiative: People having this kind of opportunities:
Optimism: Individuals with this competency are:
Empathy: It means understanding the feelings of other individuals by stepping in their shoes and showing a concern towards them:
Service Orientation: Individuals having this competence:
Facilitating Others: Individuals with this competency are good at:
Leveraging from the Diversity: Individuals with this competency are capable of:
Politically More Aware: Such individuals are politically more aware and have a good understanding of the power relationships.
Influence: Individuals with such competence are more persuasive, can efficiently gather support and build consensus by using complex strategies and can deliver presentations that are appealing to the listeners.
Communication: People with such competence are capable of sending effective and clear information or messages, can deal with difficult issues comfortably and focus on open communication.
Leadership: Leaders are capable of inspiring and guiding people for driving superior performance. They always lead by setting good examples for their teams.
Act as Catalyst of Change: As catalysts of change they understand the need for change and try their level best to remove the barriers to change through effective strategies.
Conflict Management: People with such competencies are capable of negotiating the differences and resolve conflicts by devising win-win solutions and encouraging open discussions.
Facilitating Nurturing Relationships or Strengthening Bond: The individuals with this kind of competence are capable of developing mutually beneficial relationships.
Improving Team Capabilities and Facilitating Cooperation or Collaborative relationships: Such Individuals work towards shared goals and work towards synergy.
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