Relationship Marketing Sells
Marketing is a subject that draws a lot of students who find it most interesting and challenging. No doubt marketing is a challenge. Students who study Philip Kotler will definitely become proficient with the basic foundations of marketing and concepts. However to be able to take up a marketing responsibility in an Organisation or to […]
What is Brand Loyalty and How to Develop It
Brand Loyalty is a scenario where the consumer fears purchasing and consuming product from another brand which he does not trust. It is measured through methods like word of mouth publicity, repetitive buying, price sensitivity, commitment, brand trust, customer satisfaction, etc. Brand loyalty is the extent to which a consumer constantly buys the same brand […]
Measuring Outcomes of Brand Equity
There are two types of method employed to measure brand equity at source. These two methods are qualitative research methods and quantitative research methods. Qualitative research methods are ideal for measuring brand association where in consumer perceptions towards brand are captured. Quantitative research methods are perfect to understand brand awareness within consumer. Both above mention […]
The Role of Institutional Investors in Promoting Good Corporate Governance
We have discussed how corporate governance and the practice of ethical and normative business practices are essential for companies to stay the course and reap longer term benefits. In this article, we look at how institutional investors or the investors who are not individuals but large fund managers and investment houses play a major role […]
What is Auditing, Its Types, Purposes, and Some Current Issues
What is Auditing? Auditing is the process of assessment and ascertaining of financial, operational, and strategic goals and processes in organizations to determine whether they are in compliance with the stated principles in addition to them being in conformity with organizational and more importantly, regulatory requirements. Indeed, among the objectives of auditing as mentioned above, […]
Setting up a web page and promoting online business has become a necessity for all business organisations, irrespective of the size of the organisation and the business. Every minute, several thousands of people from all over the world are accessing the internet and searching for products and information. A few hundred of them could be looking for the product or service that you are marketing. This means you have got to be available and also be the first to reach out to such customers. If your competition has already set shop on the internet, do you have a choice but to follow suit?. Therefore the need for an E marketing strategy and business plan is easily accepted and embraced by the managements of all Business Organisations.
As you begin the process of working out the details of how, what, when and why of Online marketing, you will need to come up with the communication and promotional plan as well as the budget too.
It is important to build an online marketing expense budget. This alone would not suffice when you submit the same to the management for approval. You will need to answer quite a few questions posed by management and the big bosses.
To be able to answer the questions, you will need to work out a detailed plan of how to measure the performance, benchmark the performance of the website etc. Management function also involves having to gather, analyse and assimilate data to facilitate right decision making and achieving the business objectives.
The SEO company that you engage to build, host and manage your website will be able to offer you a list of reports with the frequency as desired by you.
Number of reports such as ranking report, indexing, traffic report and many of other related reports can be made easily available. But these technical reports can hardly add value until and unless you have worked on the requirement of data as needed by the various business groups of your organisation.
Through the reports you will be able to understand your customer behaviour, expectations and get to know your customer better. You can get to know about your customer’s requirement in specific which can be of great value to your product division which will be able to customise the product to suit the market needs.
Sales department gets to benefit from knowing when, how and what the customer is going to buy and thus find ways and means to convert the prospect to a sale. Customer relationship management department will find the data very useful for it helps to manage the customer expectation, build relationship as well as loyalty.
Marketing communication department would want to know the effectiveness of the online communication, as well as details of viewership etc.
Further strategies of integrating TV and print media and conducting promotional sales campaigns as well as new product launches etc can be planned based using the data reports.
Finally, when the management decides to invest into the E marketing plan, it is important to identify and state the business goals, list the achievable targets and metrics to assess performance. Such clarity helps in building and implementing the online marketing strategy.
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Mapping Customer Behaviour and Pattern is the starting point of E Marketing
February 12, 2025
