The internet macro-environment
An organization is often influenced by the environment they work under. There are several factors which influence such as customers, suppliers etc of the micro environment can be controlled to a certain extent by the organization. The nature of micro environment is very much dependent upon macro environmental factors. The macro environment consists of society, government, rules, and tax, politics, technology, economics etc.
The macro environment will influence all the players operating in the market. Therefore, it does not imply that the organization should not be bothered with changes happening in the macro environment. Organizations need to constantly monitor changes happening in political and regulatory environment and make changes accordingly.
Organizations which adapt to the changes happening in the macro environment can showcase this as a differentiation and have a competitive advantage.
Though the advent of the internet is a universal phenomenon, but the usage pattern is not the same. The level of the internet access and usage directly influence buying behavior of the consumer. The social perception of the internet directly influences its use. The typical perception of the internet can be classified as no perceived advantage, little or no trust in the internet, security risk, cost of usage and utility.
The group of population around above classification are the ones who are not utilizing the internet, thus organization needs to factor them in demand analysis.
The social impact of the internet cannot be undermined. It has greatly influenced our way of life and has brought many differences to the fore-front. The population with income and a certain degree of education is able to use the internet much easily compared to population with costly service or slower access.
Developed countries are promoting the use of the internet and making efforts through social programs. Even people with special needs are able to use the internet to their advantage.
Legal and ethical issues with internet usage
There are certain types of behaviors which are tolerated and accepted by the society around the use of the internet. These generally accepted norms are referred to as ethical standards.
Countries are developing ethics related laws advocating the correct use of the internet. Any organization should be aware of these laws and develop their marketing programs after taking them into consideration.
Among internet users the biggest concerns come with privacy factor. Privacy is described as a moral right every individual, enjoys from intrusion in their personal affairs. The internet users have their online identity through which they perform a financial and personal transactions. Consumers are very much concerned for the protection of this online identity.
Effective e-commerce requires an organization to protect contact information, consumer profile, and behavioral information etc all the time. Organizations should not share or use personal information without prior consumer consent.
The other half of the legal and ethical issue concerns organization itself and its own protection against hacking or industrial espionage.
The modern digital technology is disruptive in nature. It forces the organization to re-look at its strategies more often. The advent of the internet has seen the rise of online retailers, seriously hampering the function of neighborhood stores.
The biggest challenge for todays organization is to access the current technological environment and figure which solution would be the best against the competition. Companies can adopt either of following three courses:
In addition to in-home fixed internet access, the newer addition to technology is the mobile connectivity. These mobile connectivity is through phones, internet enabled devices, digital TV and digital radio. With the availability of so many digital devices, a technology convergence is on the horizon.
Like privacy, security is also a great concern for the organization as well as the internet users. A security fear prevents greater adoption of e-commerce facilities.
Any security system should ensure and verify the following:
The overall economic prosperity of the country will determine the extent of e-commerce activities. Organizations will target developed economy for more internet based transaction as compared to a developing country.
The globalization has encouraged the development of a single international market for trade and commerce. It has reduced the social and the cultural difference between countries. This has promoted culture of standardization of prices and reduction of intermediaries.
Language and culture difference pose a special problem to smaller companies as they do not have enough financial resources to develop a regional specific e-commerce.
The political and the governing environment in the region or country is determined through ruling government, public opinion and pressure/consumer advocacy groups.
The government needs to put a control in place as to monitor the development and usage of the internet. But as internet promotes global collaboration, government agencies across countries need to collaborate to ensure the safety of e-commerce.
The countries are examining the current tax structure to ensure that e-commerce activities do not reduce tax collection of local government and agencies.
Organizations need to monitor its macro environment and make necessary changes as to remain competitive and profitable.
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