Customer Relationship Management – Meaning, Need and Steps in CRM
February 12, 2025
The business environment today has become extremely competitive. Companies are not only facing competition from their local competitors but also from global ones. Different economic and geopolitical factors make global supply chains necessary. The problem with having global supply chains is that operations become broad and complex. It is much easier to manage operations located […]
Social Networks provide great opportunity for advertising as well as promoting the brands. The fact that you can present your brand in front of over 200 million people who are participating in the discussions at various Social Networks provides a different dimension to the concept of advertising. It is important for us to remember that […]
Customer relationships have changed In the past few decades, we have seen a remarkable transformation in how companies interact with their customers. What began as simple account management in advertising agencies has evolved into sophisticated systems of customer partnerships that generate entire industries. Today’s market leaders aren’t just selling products – they’re architecting complete business […]
A sales manager plays a key role in the success and failure of an organization. He/She is the one who plays a pivotal role in achieving the sales targets and eventually generates revenue for the organization. A sales manager must be very clear about his role in the organization. He/She should know what is supposed […]
CRM originated in early 1970s when the business units had a manifestation that it would be advisable to become ‘customer emphatic’ rather that ‘product emphatic’. Birth of CRM was because of this heedful perceptiveness. The famous writer and management consultant Peter Drucker wrote; ‘The true business of every company is to make and keep customers’. […]
Sales Professionals play a pivotal role in generating revenues for the organization. They are the ones who are responsible for product promotion and making a particular brand popular amongst the end users. In simpler words, sales representatives are the true face of an organization.
The individuals representing the sales and marketing vertical must be satisfied with their organization. A sense of belonging at the workplace is important.
Superiors must motivate the sales team from time to time to extract the best out of them.
Let us go through various ways to motivate the sales team:
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