Chain of Command, Business Continuity Planning, and Crisis Leadership in Corporates
What is the Chain of Command and how it worked in the Satyam and Infosys Crises’ We often hear the term Chain of Command mentioned in terms of how corporates need to have well defined rules for who becomes the decision maker when the CEO or the Chief Executive Officer is unable to or barred […]
Non-Profits: Program Evaluation and Monitoring
The need for program evaluation and monitoring Though the non-profits sector is not a sector where each pie of money spent needs to be accounted for under the law, nonetheless, since donor funds are involved, there is a need to evaluate the programs and monitor them for leakages and fraud or even for the simple […]
Business Dressing Etiquette
It is rightly said that “a man is known by his dress and address”. Donning the right business attire will not only help you make a mark of your own but also climb the success ladder in the shortest possible time span. Do not just pull out anything from your wardrobe and wear it to […]
Kotter’s 8 step Model of Change
John Kotter (1996), a Harvard Business School Professor and a renowned change expert, in his book “Leading Change”, introduced 8 Step Model of Change which he developed on the basis of research of 100 organizations which were going through a process of change. The 8 steps in the process of change include: creating a sense […]
Role of Communication in Interpersonal Relationship
Communication is said to be the basis of every interpersonal relationship. Infact effective communication is the key to a healthy and long lasting relationship. If individuals do not communicate with each other effectively, problems are bound to come. Communication plays a pivotal role in reducing misunderstandings and eventually strengthens the bond among individuals. A relationship […]
We had discussed how the OODA Loop or the Observe, Orient, Decision, Action loop works in helping to make better decisions. The first and the important thing to remember about the OODA loop is that it is mainly concerned about situations that involve split second decision making.
Considering the fact that it was developed by an Air Force pilot, it is natural that the OODA loop describes decision making in situations that are combat oriented in nature. However, this does not preclude its use in corporate decision making as there are many situations in which the decision makers have to take split second decisions with little or skewed information.
For instance, during board meetings and meetings of shareholders, important decisions and announcements have to be made depending on the exigencies of the situation.
To take an example, during hostile board meetings or meetings of senior management where the decision makers have to confront other managers with competing agendas, they have to react quickly and agilely to ensure that the decision that they take is in the best interests of the organization and its shareholders.
So, the point that needs to be noted is that decision makers in these situations have to assess the opponent’s strategies and strengths and weaknesses and react in a timely and quick manner.
The time between receiving the information and taking a decision is often in the seconds and minutes and hence decision makers have to react quickly to the demands of the situation. Often, this means that decisions have to be made by getting inside the minds of the opponents.
For instance, getting to know what the opponents’ strategies are and their intentions by assessing their body language and their words would be invaluable to the decision makers.
Further, the noteworthy aspect is that the decision makers have to rely on gut feelings and emotional intelligence to arrive at the decision. This means that the decision makers have to trust themselves and their judgment to take the decision that would be in the interests of the organization and its shareholders. This often involves acting with imprecise or skewed information. The reason for this is that the opponents’ themselves would be actualizing their OODA Loops and hence it becomes a combat situation where the one with the better decision making abilities wins. This is the reason for the popularity of the OODA loop in contemporary organizations where training and mentoring often involves familiarizing with the OODA loop.
Finally, it is not always the case that decisions taken by the decision makers are perfect and free from errors. Hence, there has to be a mechanism where feedback loops have to be activated which ensures that decisions are vetted and evaluated for the impact that they have on the organization.
So, to sum up the benefits of the OODA loop, it is indeed the case that this method developed by John Boyd is extremely useful for decision making in any setting where the reaction times are less and where the fitness and the agility of the decision maker plays a crucial part in making the decision.
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