HR Metrics and Workforce Analysis
HR Metrics and Workforce analysis is a useful strategic tool for HR which shares information and evidences about the functioning of the entire system by relying on facts and figures, as opposed to mere assumptions or personal opinions. Over a period of time, the HR Metrics has evolved with the usage of more quantitative and […]
ERP Package – Sales Module
In the context of growing market competition, organizations are focusing more on closer partnership across supply chain. Increasing efficiency in sales and distribution process facilitates an organization to maintain its competitive edge. Best practice processes, embedded in an ERP package, are an enabler in this direction. The important components of sales modules: Sales inquiry handling. […]
Strategic Processes – Meaning and its Features
These are the top level processes that an organization is exposed to. These include tasks that need a high level of intellectual capability and will have wide spread effects in the structure and functioning of the organization. The nature of these processes can be compared to those that the human brain performs. Here are some […]
Innovation in the Digital Age: Some Issues and Observations
What is Innovation and how did it evolve? Innovation is commonly known and defined as the ability or skill to improve existing processes and to come up with a better way of doing things. On the other hand, the invention is understood to be an entirely new way of doing things. Thus, whereas innovation is […]
Mexico: The Auto Hub of the World
Bavarian Motor Works (BMW), which is a world famous car manufacturing company, has now set up its plant in Mexico. The company plans to use this plant to manufacture more of its famous 3 series vehicles. The unique thing about this plant is that it has been set up despite Trump’s constant blackmail to automobile […]
Business Process Improvement projects are extensively used by Organizations from time to time to overhaul their existing processes and operations in a bid to improve the efficiency and effectiveness. In the current situation where intense competition and changing business environment calls for Organizations to keep reinventing themselves and building capability as well as flexibility in their operations to meet with the changing customer demands and environment, Business Process Improvement projects are highly effective in enabling process change and build efficiency in the processes.
Business Process Improvement program to be effective calls for specific training in the concept of BPI and the techniques of Statistical Tools, Quality Management systems and other problem solving techniques. The PIT team would have to be equipped with the right skills and training to be able to take up the challenge.
The stage for Business Process improvement is set with mapping the existing process in detail. PIT Leader heads the task of process mapping after discussing with all the members who are involved in the process, going through the actual operations and making observations as well as discussing with the process leaders on all aspects of the process. Process mapping is then followed by marking the specific boundaries that signify the beginning and ending of the process that is under consideration. Further on the inputs, the source of inputs and the output from the process is identified and established. Capturing and checking the data for exact specification, formats and accuracy is very important at this stage.
Once the complete Process mapping is carried out, the next step would entail establishing process measurement and setting up targets. Setting up process measurements enable measuring the process during actual performance and to control the process before attempting to reach the target. Process is measured using criteria of Process effectiveness, Process efficiency and Adaptability.
The second most important criteria of measurement of a process is its efficiency. Efficient execution of the process is very important for very many reasons. In most cases the processes are normally found to contain inefficiencies built over a period of time. First and foremost every customer who is buying a Product or a Service expects efficiency of service. Depending upon the nature of business or the service, the process efficiency can be ascertained. Efficiency of service in a restaurant can be measured in terms of time taken from Order to Delivery of Food and in case of an Airline; the check in process efficiency could be of prime importance to gauge service efficiency. Take the case of Sales Order processing; the process efficiency would be of importance when it comes to the calculation of total time taken from the Order to delivery to the end customer.
Process efficiency is not only important from the point of view of external customer alone. Internally too, process efficiency has a bearing on the operations cost as well. Internally the process efficiency can be measured using several criteria including but not limited to - Total processing time, Resource utilization per unit of output, Non Value Added Cost, Non Value Added Time, Cost of Quality etc.
Measuring the process time at all stages throws up a lot of factors that are aiding or harming the process efficiency and thus provides ample information to be able to work on process control and improvement. Measurement of process time or cycle time will also throw up non value added time as well as activity which can be acted upon for correction. Furthermore, any deficiency in the training or skills of the workers and any delay or inefficiency from the related processes that are supposed to provide the inputs will also show up with the measurement of cycle time of the process.
Efficiency of the process has a direct bearing on the Customer expectation and the promise to the Customer as well as to the overall operational cost. Therefore putting in process efficiency measurements in place will help bring out the areas and factors that are needed to be controlled, managed, changed and altered in the process of improving the said process.
Your email address will not be published. Required fields are marked *
