Internal Technology Framework: 7S Framework
Introduction In the modern age of cutting-edge technology and continuous innovation, product life cycle is ever shortening. There is constant pressure on companies to differentiate from competition and earn customer satisfaction. In such a business environment, it is essential that internal organization network is strong and efficient to deal with any kind of changes. The […]
IT Disaster – Prevention, Precaution and Recovery
Disaster Recovery and Business Continuity concepts are more relevant to IT and technology companies as well as the service industry that is dependent upon technology as their backbone than any other industry. The reason being that IT systems, network, hardware as well as software and communication systems etc are highly sensitive and vulnerable and hence […]
Is Israel Really an Economic Miracle?
Israel is one of the youngest countries in the world. It has been in existence for only 72 years. While many of its peers such as India and Pakistan are still developing nations, Israel has quickly climbed the ladder. Israel is not considered a developed nation. This is because the per capita income in Israel […]
Can Credit Card Interest Rates be Capped?
The American politics is heating up in anticipation of the 2020 Presidential Election. Democrats are unveiling what appears to be a populist socialistic agenda. Amongst the Democrats, Bernie Sanders, in particular, is hell-bent on enacting policies which can be considered to be socialist. Bernie Sanders has found an ally in Alexandria Ocasio-Cortez as she too […]
Innovation in the Digital Age: Some Issues and Observations
What is Innovation and how did it evolve? Innovation is commonly known and defined as the ability or skill to improve existing processes and to come up with a better way of doing things. On the other hand, the invention is understood to be an entirely new way of doing things. Thus, whereas innovation is […]
Using Business Process Improvement as a tool to improve internal efficiencies and to bring about the desired changes in business operations has become an accepted practice in most of the Organizations. At a time where the life cycle of products and businesses is becoming shorter and fast changing in line with changes in technology and all round development of Science and technology, BPI becomes an effective tool for Organizations to keep re-inventing themselves to meet with newer challenges every day.
For BPI program to be effective and productive, it has got to be sponsored and managed by the top management or the concerned Business Unit heads. The BPI model and the critical business processes that the program should help manage or change should be identified by the leadership and the desired results or end objectives should also be specified. BPI can be used to improve areas that impact the customers, sales and after sales management or to drive efficiencies in internal business operations or to bring about a change in the operations by automating and using advanced softwares in cross functional and inter departmental processes.
Typically areas like Sales Order Management, Procurement and Inventory management, Sales Invoicing and Revenue recognition as well as logistics etc are few of the important areas that call for regular BPI exercise from time to time.
Organizational leadership or the Executive Improvement Team needs to choose the areas and the processes that need to be covered in the BPI exercise. Amidst several processes and priorities that need to be addressed, Organizations can choose to adopt any particular method to choose the specific business processes. Generally it is seen that the following four methods have been employed by the Organizations in choosing their priorities for BPI program.
In cases where the Organizations or the Business Units are independent and smaller in size, the managements choose to implement BPI in all areas covering all functions and departments thereby enabling the entire Organization to spruce up, increase the overall efficiency and move to the next level. This approach can work provided, the management is able to focus on the program and ensure its implementation throughout the timeline and length of the program without losing out on focus and priority.
Most of the Organizations choose to adopt this approach with the assumption that the Business Unit heads and management know their business, its requirements, its current status and issues faced in the Organizations and therefore would know their priorities well. In such cases the management might choose to improve an internal process to achieve higher efficiency or to reduce the operating costs or select areas and processes that are likely to impact the sales and customer relationship. Depending upon the business area and operations, the exercise might involve anywhere from ten or twenty to a few hundred processes including sub processes, covering several functions as well as departments as well.
If the leadership is faced with several processes and areas of business operations to be overhauled, they might wish to make selection using some kind of measurement or assigning values to each of the priorities and thus choosing the process those scores high. The determinants for rating each of the processes could be chosen depending upon the specific business. Generally the factors considered are likely to include Customer/Market impact, Improved Efficiency, Cost Reduction and Business Impact. Each of the business process when tabulated by giving weight age for all of these factors will show up a table making it easier for management to choose the right priority.
There is no case to argue as to which is the best approach for Organizations to follow. The best and most practical approach could include a combination of any one of the above along with a detailed analysis done by the management and the team of business managers to analyze the external and internal business situations, environment, to identify the critical areas and processes and to outline the need of the hour and choose accordingly.
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