Meaning and Significance of Corporate Crisis Management
What is Corporate Crisis Management ? We live in a world that is uncertain and unpredictable. Hence, our best-laid plans can go bust because of a variety of reasons, not many of whom are under our control. This is the case with corporates as well and especially so in this turbulent age where the global […]
Innovation in the Digital Age: Some Issues and Observations
What is Innovation and how did it evolve? Innovation is commonly known and defined as the ability or skill to improve existing processes and to come up with a better way of doing things. On the other hand, the invention is understood to be an entirely new way of doing things. Thus, whereas innovation is […]
Setbacks of Organization Culture
What is Organization ? A common platform where individuals from different backgrounds, mentalities, educational qualifications, interests and attitudes come together to work towards a goal as well as earn bread and butter for themselves is called an organization. Every organization has a unique style of working often called its culture. Culture – The ideologies, beliefs […]
Supply Chain Network Design & Contributing Factors
Designing Supply Chain Network for each industry or business involves arriving at a satisfactory design framework taking into all elements like product, market, process, technology, costs, external environment and factors and their impact besides evaluating alternate scenarios suiting your specific business requirements. No two supply chain designs can be the same. The network design will […]
What is Cost of Equity? – Meaning, Concept and Formula
Theoretical Concept The cost of equity concept is very important when it comes to valuing shares on the stock market. Equity, like all other investment classes expects a compensation to be paid to its investors. The problem however is that unlike debt and other classes the cost of equity is never really straightforward. You can […]
It is of utmost importance for any business enterprise to maintain their existing customers. A proper after sales service through quick response prompt delivery is needed for enhancing customer satisfaction. Service need may encompass scheduled as well as unscheduled maintenance, warranty management, defect identification etc.
Salient feature of a service related module:
Overview of ERP service module - This is best illustrated by the following schematic diagram:
It may be seen from the above that an ERP service module constitutes of following major components
Master Data Management: Master data management is used to set up service module and broadly consists of maintaining general service data, service organization data and service items data as per following details:
General Service data:
Service organization data: Service Centers
A typical service organization is depicted by the following schematic diagram:
Service item data: Following details are recorded under service item data:
Configuration Control (Installations) - Service bill of materials is used for maintenance of a standard product. For customized items a configuration which define product structure and consists of various objects, is needed to be defined. The concept is best illustrated by the following schematic diagram:
With the Item data of a delivered product and the customer (location) data, a Configuration is generated by entering a Configuration Code. Object is a component of a configuration which is an item sold plus its serial number. Warranty, replacement, and history of repairs are directly associated with objects. Objects are controlled by versions and version control is used to keep structural changes of a configuration.
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What the Current Wave of Protectionism and Populism mean for the Future of Globalization and Free Trade
February 12, 2025
