ERP Service Module – Call Handling and Service Orders Control
February 12, 2025
International trade is regulated through tariffs and trade laws established by the Country’s Federal Governments to control the imports and exports of the country. The Government invests executive powers to the Customs Departments, headed by Custom’s Commissioners to administer the policies and tariffs on all imports and exports into and out of the country. Customs […]
Why do we determine whether a computerized decision support system application is worth considering or not? Why is there a need to predict the actual impact of a proposed DSS? In short, the question is – why is it necessary to evaluate a decision support system project? The answer is simple. It’s done to assess […]
What is Productivity and Why it is so Important? We often hear the term Productivity, bandied about in economics and management textbooks and the popular press. Indeed, not a day goes by without this term popping up in myriad contexts. Further, when experts talk about falling or rising productivity, they stress its importance to everything […]
Andres Manuel Lopez Obrador, popularly known as AMLO, is no stranger to Mexican politics. He has already run for the office of President twice in the past. Both times, he has failed to secure the top job in Mexico. However, in 2018, it was AMLO’s chance to create history. He has become the first left-leaning […]
Introduction The last two decades have changed the way business is getting conducted. Some businesses are still using traditional channel systems but advent of the Internet has revolutionized distribution channels. Companies are changing business models to leverage Internet advantage. With open proliferation of information, customer expectations are reaching new heights. Companies need to figure out […]
Users interface directly impact usability of an ERP system. A properly designed user interface provides proper accessibility to the intended functions of the system and enables execution of transactions. Earlier users accessed the system with dumb terminals (ASCII) which had lot of usability deficiencies and this led to subsequent adoption of Graphical Users Interface (often with look and feel of MS Windows) during 1990s. With the advent of internet technology, user interface further evolved to enterprise portal, which provides easy access between internet client and application server.
Internet based User Interface: This is the most popular type of users interface at present due to convenience in accessing the ERP applications even from a remote location. Maintenance by system administrator is also easier, as they need not go to individual desktop or use any additional software distribution software, for the purpose of maintenance. The Internet server application is used as a gateway between the Internet client (IC) and the application server in order to expose the ERP functionality to the Internet domain.
The internet user interface architecture is depicted in the following diagram:
The HTTP-server security mechanisms are used to offer secure access to the HTML-page that contains the Java applet.
User Management: User management functionality is used to create user, provide user login and password and to give authorizations to the users. The user’s authorizations are dependent on their role in a company. To be able to work with ERP applications, users must have some sort of session authorization, database authorization, and library authorization. During installation of ERP, some default roles are automatically created. The default roles make sure that users can use the menu browser and its associated functions and commands.
Users Type: There are various types of users for an ERP package which can be broadly classified as under:
Role dependent users’ authorization: From a user point of view, a role represents a function in an organization. In ERP, a role represents a set of authorizations for a function in a company (database). User authorizations that are defined per role instead of per user significantly reduce the redundant data. The authorizations for normal users are therefore defined in roles to which they can be linked. The role concept provides a user-friendly method to quickly add new users or to update user authorizations.
Because an employee can have more than one function in a company, more than one role may be assigned to the user. A role can also contain more than one sub-role, which can also have sub-roles. All these roles and sub-roles form a role tree, which can be viewed with a role browser. The role browser shows the role tree in a graphical user interface.
Role-dependent authorizations can be defined at the following component levels in an ERP system:
The non-role-dependent authorizations: In addition to these role-dependent authorizations, some additional authorizations can be specified that are not defined by the employee’s role, for example, the development parameters, device preferences, and so on. These non-role-dependent authorizations are defined in templates to reduce redundant data, which then can be linked to the user profile.
These templates pertaining to non role dependent authorization can be divided into the following categories:
Your email address will not be published. Required fields are marked *