What is Customer Satisfaction ?
February 12, 2025
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Collaborative CRM deals with synchronization and integration of customer interaction and channels of communications like phone, email, fax, web etc. with the intent of referencing the customers a consistent and systematic way. The idea is not only enhancing the interactions but also to increase and improve customer retention and liberty. Collaborative CRM entangles various departments […]
When the suppliers are unable to entertain customers or their business strategies fail to build a good relationship with customers, they probably end up with customers’ dissatisfaction. Their can be many reasons for the customers to become dissatisfied. Some of these reasons are:
But in countries like United Stated where the environment is very different and dust free, there is no need for installing this equipment in house as it would be kept uselessly in house.
In India the environment is lot dusty but the cost exempted for managing the household work is very cheap and affordable, so why people will go and buy a vacuum cleaner and invest a lot of money in that, if they can hire a manual cleaner boy without investing much. If they buy a vacuum cleaner and later on feel that it is turning out to be expensive and tedious deal then it brings dissatisfaction among them.
For example, a customer bought a Fax machine from a supplier and suddenly something went wrong and the machine stopped sending fax at the time when there was an urgent fax to be sent. Customer called the supplier and asked for urgent support but none of the executive at the supplier’s side was available for fixing this issue. Customer finally took some local vendor’s help to fix as it was very urgent. Such a situation can develop an irritating gesture for customers against the supplier and to his dissatisfaction.
Apart from the above examples many more similar reasons could lead to customer’s dissatisfaction. It is very important for the supplier to concentrate on customer’s needs and provide him the required products and services. If desired measures are not taken, customer’s dissatisfaction could possibly build poor relationships between the two parties which could break anytime.
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