Setting and Communicating BPI Objectives

Business Process Improvements help Organizations to bring about dynamic changes in business operations and make that leap which will enable the Business Units to gear up with increased efficiencies and flexibility.

Most Organizations that have embraced the BPI concept find it very useful to implement BPI in all areas of the Organization from time to time. It enables them to eliminate redundant processes as well as to embrace new technology and improve their current operational efficiencies.

For any BPI to be successful, it is imperative that the program is headed by and sponsored by the Top management and the Business Unit heads for are responsible for the particular business area or operation. The first step of a BPI program starts with forming an Executive Implementation Team from amongst the senior managers who will own the responsibility for the program.

EIT (Executive Implementation Team) once formed should be trained briefly on the BPI methodology and the approach. Thus equipped the EIT should then go about identifying the business critical process that should be taken up under the BPI program. There are several methods for determining and identifying the processes which are critical and likely to impact the business positively.

Setting BPI Objectives

Though the implementation of the BPI rests on the process owner and the PIT teams, EIT has three major functions to perform before the PIT takes over the program for further elaboration. First and foremost the EIT and the concerned Business Unit heads have got to estimate and approve a budget proposal for BPI program. Approval of the budget also includes besides any investments, up gradation or automation, allocation of identified and dedicated resources to manage the implementation. The Business Heads also own the responsibility of ensuring that the roadblocks or obstacles that are likely to come up during implementation are removed and addresses, besides ensuring that the business operations do not suffer during the implementation.

Apart from the above responsibilities, EIT also holds additional crucial responsibilities with regard to the BPI program. As the EIT consists of the senior management and the Business Unit heads, it becomes the EIT’s responsibility to set the objectives of the BPI program. The objectives set should be quantifiable and should clearly impact the business on hand. It is the business heads who are capable of determining the business impact and identifying the crucial processes that need to be changed internally. Therefore they are in a better position to set the objectives in terms of the impact to business as well as quantifying the process efficiency, effectiveness and improvement, timelines and desired outcome at the end of the BPI program. The objectives once set, will then become the goals for the BPI program. However it is important to ensure that the objectives are set after due deliberation and discussion to ensure they are realistic and achievable.

Communicating BPI

Once the BPI objectives have been framed and finalized, it is important that the senior management makes the announcements and communicates the vision, the objectives and their endorsement of the BPI program as well as the schedule.

Communicating down the line to all employees about the BPI project is necessary to ensure that the employees align themselves with the BPI goals and understand the significance of the undertaking. In companies like IBM, Xerox and HP etc, the Chief Executive Officers and Quality Directors issue detailed statements and vision statements that is communicated throughout the Organization to ensure that each and every employee gets the news. Such communication outlines the objectives, the goals as well as the methodology and describes the need for the approach adopted by the Management and EIT. Such communication ensures that the employees understand their role and are able to re-align themselves to the new processes. Communicating the BPI messages can be done through release of specific corporate communication, through talks given at various employee meetings, on the floor as well as through notice boards and at every platform where there is scope for interaction between the management and the employees.


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