Customer Retention Strategies
| What You Get | ||||||
|
Topic outline
Course Modules
IntroductionLaunch presentation
What is Customer Retention?Launch presentation
What is Customer Loyalty?Launch presentation
Drivers of Customer LoyaltyLaunch presentation
Customer Loyalty BreakersLaunch presentation
What is Customer Satisfaction?Launch presentation
Attrition and Silent AttritionLaunch presentation
Customer Retention StrategiesLaunch presentation
Customer Retention - DeterminantsLaunch presentation
Tools for Customer RetentionLaunch presentation
Principles of Retention ManagementLaunch presentation
Customer Lifetime Value (CLV)Launch presentation
Need for Customer RelationshipLaunch presentation
Strategic CRM for RetentionLaunch presentation
Myths of Customer RetentionLaunch presentation
Challenges of Customer RetentionLaunch presentationCourse Discussion