Handling Complaints
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Topic outline
Course Modules
IntroductionLaunch presentation
What is a Complaint?Launch presentation
Why Do People Complain?Launch presentation
Goals of Complaint HandlingLaunch presentation
Building RelationshipsLaunch presentation
Statistics of Customer ComplaintsLaunch presentation
Actions Following Service FailureLaunch presentation
Ways of ComplainingLaunch presentation
Types of ComplainersLaunch presentation
Steps for Handling ComplaintsLaunch presentation
Strategies for Handling ComplaintsLaunch presentationCourse Discussion