Balancing Demand and Productive Capacity in Service Operations
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Topic outline
Course Modules
IntroductionLaunch presentation
Managing Demand in Service OpsLaunch presentation
Factors Affecting Service OpsLaunch presentation
Causes of Variations in DemandLaunch presentation
Explain Patterns of DemandLaunch presentation
Benefits of Managing DemandLaunch presentation
The Excess Capacity ContinuumLaunch presentation
What is Productive Capacity?Launch presentation
Functions of Demand ManagementLaunch presentation
Steps for Managing DemandLaunch presentation
Strategies to Manage DemandLaunch presentation
Waiting Line Queue ManagementLaunch presentation
Problems of a Waiting LineLaunch presentation
Characteristics of a Queue SystemLaunch presentation
Role of Aggregate PlanningLaunch presentation
Role of Manager in Service OpsLaunch presentationCourse Discussion